I ordered Colopure on 03/11 through Centeal Coast Nutraceutical the agreement which I printed a copy of states that the trial was to last up to 30 days from date of order. Cost for trial shipping charges only of $5.95. Statement then went onto say that once I tried the product out if I did not feel it was working for me I should call before the 30 day trial period was complete and discontinue the product.
I called the company multiple times on 03/28 and the phone was looped around they stated that due to their unusualbly high call volume they were experiencing some technical difficulties, but if I wanted to cancel the autoship I should just press the #3 and leave a detailed message including the spelling of my last name, my phone number, the order date and #, and they would get back to me.
I felt uncomfortable about the fact that I was not able to speak to an individual, and only left voice mail. I then emailed the company @ [email protected] as instructed by the origional message that said I could just simply email them and they would get back to me regarding cancellation. The emil came back with a mailer daemon notice stating that it was a continuous loop email and could not deliver message, I then becane really uncomfortable.
So I called the number back again and this time hung on for a customer service representative for 20min, and then I was again forwarded to voice mail, and again Ileft a message about canceling. I then packaged the remaining product up as directed in the instructions I printed out, and placed a USPS Priority Mailing label on it, along with instructions that they would have to sign for the package, this I paid extra for, on the outside I placed instructions that the product was to be cancelled, and they were to send me no more.
Later on that day and twice the next day on 03/29 I again called the number and left messages, with no results. On 04/03 they charged my checking account for $38 for CentralCoastNutra @ 888-692-8352 I immediately called the companyagain and left 2 messages because they had supposedly stil very high call volume and were experiencing technical diff. As soon as that message was deliverd she said very cheerily "Goodbye" not even transferring you to Customer Service, so I called back and left 2 msg on the #3 extension with explicit instructions, including the fact that I was going to contact the Credit Union in the am to fill out an complaint against them, having the credit Union file against them for the money. They are ripping people of and purposely making it completely impossible to contact them to cancel. I feel they are doing it deliberately so they can steal from people and get away with it. I kept documentaiton of the agrement, the USPS Priority slip, and calls.
Nadine
Virginia Beach, Virginia
U.S.A.
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