In July my husband and I received an oral exam and cleaning at Bright Smile Dental Center.
The bill for my husband and I totaled $253.00. A bill was sent to my insurance company for that amount. My insurance company denied the claim even though Bright Smile Dental Center was a preferred provider on the dental plan. I called my insurance company and they indicated they would take care of it. I thought the problem had been resolved.
In September, I received a call from J.R. Brothers Financial indicating that my account was turned over for collections by Bright Smile. I was told the amount owed was $253.00. I agreed to make payments of $50.00 a month. When I called to make the final payment of $53.00, I was told I still had a balance of $529.98! J.R. Brothers reported that Bright Smile had added more charges to my account charges that could not be explained.
I questioned the validity of charges to my account from $253.00 to $729.98. Sheila, the Office Manager at Bright Smile, and Ben in the billing department had no explanation. They didn't know why the charges inflated so much. Sheila indicated that this was the amount reflected on my account and, therefore, it was the amount I owed.
For over two years, I have requested documentation to support the additional charges and/or if these were collection charges, paperwork indicating that I had agreed to pay them. To this date I have received nothing from Bright Smile. This is consumer fraud!
Ana
Phoenix, Arizona
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