Normally, I do research products before purchasing them. I stupidly thought that this would be very simple - pay only postage and handling. I ordered a trial sample of Dazzle Bright and SuperStar Smile per a story in a magazine regarding how well these products worked together. As of today, I have not received any products from Dazzle Bright. However, my Visa card was charged $87.47. They refused to credit my account even though no product had been received. They also stated that there would be a 45% re-stocking fee if I returned the product - if/when that may be. They informed me that after the "trial period" if I had not called them to cancel, my account would be charged. The trial period was from 6.12-6.20. It did not matter than I had not received the product. I got three different reps. I asked to speak to a supervisor or boss, they refused to allow me to do that and refused to credit the money back to the account. While I was on the phone, my husband went to the bank and completely closed the account where the $87.47 was on hold to be paid. I tried to reason with these people and told them I would be happy to send the unopened box back. I just wanted my account credited the $87.47. After an hour and a half either on hold or being transferred to another rep, I finally thanked them and hung up. I also told them that I would make sure that my opinion would be place online for everyone to see - that Dazzle Bright is a HUGE RIP-OFF. I cannot understand how the law can allow any business to do this to people. It is robbery - anyway you look at it. With fear in my heart, I contacted SuperStar Smile to make sure that any on-going account charges were cancelled. They were very pleasant. They have not charged my account anything, but the initial shipping fee. However, they had set up a continued order per month. Thankfully, that is now cancelled. I wish I had seen all of the complaints regarding Dazzle Bright BEFORE I went for the free trial offer! Beware!!!
0 comments