1.initially my credit card was declined however I did call the following
day (2/22) to have it resubmitted when I was assured by the customer service agent that you would run it through right away.
2. I called back the next Monday which was 2/25 and it had not been done. At that time the customer service agent stated that it was run through again and approval was gained.
3. As you can see by the email I am forwarding to you my PD was obtained from Lenscrafters on 2/25/08. However, I called once again and told the customer service agent that you already had by PD and she said it was not on file - EVEN THOUGH I HAVE AN EMAIL FROM GO-OPTIC STATING IT WAS RECEIVED ON 2/25.
4. I called one day during the week of 3/3 and was told that my lenses were sent out to have the reflective coating completed.
5. I called again on Friday, 3/7 and was told by the customer service agent that my glasses would ship out on Monday, 3/10.
6. I called Monday 3/10 to see if my glasses were being shipped and was told by Susie the information the customer service agent provided to me on Friday, 3/7 was incorrect my lenses were just ordered. This was at approximately 2:30pm est.
7. I made it very clear to Susie I wanted my glasses shipped on 3/10 or my money back. She assured me that she personally would talk to a manager to assess the situation and she would call me back in a few hours.
8. At about 6:30pm est I called because I had not heard from Susie or a manager and was told Susie was not available to come to the telephone but Monica would put a request in to have a manager call me.
The customer service Go-Optic.com has provided to me - THE CUSTOMER -has been absolutely horrible. A resolution to this matter and the truth would
be much appreciated by the close of business tomorrow - 3/11,7pm est.
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