I visited Dr. Schacherer on a Friday with a broken elbow, along with x-rays from the emergency clinic. He advised surgery to attach small, permanent metal plates. I made a deposit of $500 for surgery scheduled the following Tues, paying for the deposit with my CitiBank credit card (CitiCard).
Over the weekend I thought hard about risks of surgery and permanent metal plates, changed my mind, and decided to seek a second opinion. I canceled the surgery, sending both e-mail and leaving phone messages with Dr. Schacherer's office.
On Monday I obtained a second opinion from another Doctor who noted from the same x-rays the fracture had not displaced (bones were aligned) and advised against surgery, suggesting a soft, removable cast and careful treatment. I confirmed my surgery cancellation with Dr. Schacherer's office the same day.
Since then, I have not been able to get my $500 deposit returned. Humana (insurance company) denied Dr. Schacherer's claim for the deposit, ruling it a "service not rendered". CitiCard tried to obtain a credit for the $500 charge on my behalf, but Dr. Schacherer's office refuses to honor their request.
Even though Texas Orthopaedic Associates and Dr. Timothy Schacherer may appear reputable, occupying offices in the same complex as Presbyterian Hospital, they are not. Do not be fooled. Go there at your own risk — and if you do, then do not give them *any* deposits for any reason.
PS. My elbow healed 100%.
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