My son was complaining of back pain, so I took him to Delran Chiropractic. I made sure my health insurance covered the visit, and the company said yes as well Delran Chiropractic said yes. After my son had the treatment, I was told that health insurance didn't cover there first time visit fee and I would need to pay there $40 first time visit fee. I want to point out that she told me this AFTER the treatment was done and AFTER she said it was covered and after my health care company said they covered it.
The next day, I called them and told them not only did she tell me it was covered, but my insurance company said I was covered. She than came up with an excuse that she didn't know that I was covered and that she would need to confirm that with my insurance company. Well, 1 hour later I recieved a call from her and she said that she was sorry and that I was right, that I was covered.
I immediately told her that I expect a check mailed out to me and that I am no longer coming to there office. 5 minutes later the chiropractor calls and says that it was just a mistake and that this was no reason that I should leave. I told him that if they could do this, than why wouldnt he overcharge my insurance company. If this would happen, I would lose all my medical for the year and that I am not taking this chance. I told him that I'm done with there company and I wanted a check mailed out ASAP.
He said your check will be mailed out and that he's sorry that I decided to leave. This is just 1 good tip to you all who are overcharged at any kind of office. If they try to overcharge you, don't pay. Walk out of there and drive off.
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