The following complaint was submitted on 12/16 11:16: 20 PM
CUSTOMER INFORMATION:
Mrs. Tammie *
(personal info deleted - see below)
COMPANY OR ORGANIZATION INFORMATION:
NBC Health
4875 coconut creek pkwy
coconut creek, FL UNITED STATES, 33063
(877) 215-2071
COMPLAINT INFORMATION:
Date Received: 12/16 11:16: 20 PM
Primary Complaint Classification: Service Issues
Secondary Complaint Classification: Guarantee or Warranty Issues
Complaint:
To whom it may concern:
aprrox 10-13 was contacted by phone from National Benefits about what was explained by Archie as health insurance at this time we had medical insurance but he explain would help if my husband, Micahel lost his prescription drug plan and dental. My husband Michael is on disability as of aug was approved back to aug he has had cancer and 5 strokes.
For these people to misrepresent themselves as health care providers and us to pay $268.00 and $129.00 per month and recieve no benefit from this, is taking advantage of people. Tried to cancel on 3 occasions in which Denise keeps telling Michael the benefits we have and doesn't not comply with us wanting to cancel.
So after 3 months of paying 12-16-05 I called spoke to Samantha which was very rude telling me to tell Michael to stop talking in the background, that it was hurting her ears. So I told her need to cancel she said Denise would call and she did again starting explaining benefits for which we've had no use and kept talking over Michael. So he proceeded to tell her I am the customer listen to what I am telling you CANCEL.
Denise then proceeded to tell him that she would but no refunds, The front page has a Guarantee of services so tell me what to do about this???
Please, I had to cancel his bank card to keep them from debiting his account, also every time tried to get ahold of the at there phone number got answering machine to leave a message on.
Please tell me if a refund should of 3 payments of $129.00 should be refunded.
Desired Settlement: Refund
Settlement Explanation:
Please help us and let other people know they tell you one thing and mean another. Execpt 3 payments refunded but can keep that one time fee for me being so stupid!!!
Customer Service Rep: Mrs. Denise
Product or Service: Health insurance
Model Number:
Account Number: GTNB023852
Order Number:
Salesperson: Mr. Archie
Payment Made: Yes
Purchase Price: 268
Disputed Amount: 577
Payment Method: Cash
Purchase Date: 10/15
Problem Date: 10/30
Complaint Dates: 10/30,11/17,12/16
The bureau that will handle your complaint is:
BBB Serving Southeast Florida and the Caribbean
2924 N Australian Ave. West Palm Beach, FL 33407
Email: complaints@westpalm. BBB.org - info@seflorida. BBB.org
URL: www.bbbsoutheastflorida.org
Phone: (561) 842-1918
Fax: (561) 845-7234
Copyright 2004 Council of Better Business Bureaus, Inc. All rights reserved. To report problems with this service, please visit our contact form.
December 19
RE: #23039745 - Consumer Health Benefits Association
Dear Mrs. *:
Thank you for contacting the Better Business Bureau concerning the dispute you are having with the above named company. We have forwarded your complaint to the company for their comments and/or action. You will be informed of the outcome of this matter. However, we must advise you that the prognosis for a favorable resolution of your issue is not good. This company has already "earned" an "unsatisfactory" business reliability report with the BBB. It is, therefore, doubtful that they will respond to us, or to you, concerning this matter. Nevertheless, we will make our best effort to help mediate a solution.
The Better Business Bureau receives more than 600 requests for assistance daily. Most are from persons requesting pre-purchase information about companies they are considering doing business with. While we do not recommend or endorse any product, service, or company, a
"satisfactory" BBB report means, at least, that the company has not ignored complaints. Moreover, some of our member companies have pledged to mediate or arbitrate any consumer complaints brought to their attention.
Please remember to use our services before doing business with any company in Southeast Florida and the Caribbean. If the company is outside of our service area, check the BBB national website at www.bbb.org.in the meantime, if you do hear from this company, please
let us know.
Sincerely,
Kristina George
Dispute Resolution Specialist
[email protected] / 561-842-9278 ext 161
These are the 2 emails 1 sent and 1 response from BBB. I was told also after debit my checking for dec 15-jan15 billing period no refund for this per Denise. Please help me stop them from ripping people off.
P. S please call them let them do there telephone sales pitch then listen to what they tried to do as recorded conversation.
Tammie
knoxville, Tennessee
U.S.A.
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