Yesterday I took my cousin to the dentist and she had 3 teeth extracted. The dentist explained the procedure to me and then gave me 3 prescriptions to have filled for her-an antibiotic, and ibruprofen, and a vicodin. She was sluggish from being put under during the procedure, and nauseated and nearly vomited in my car, so I dropped her off at her house and then drove 2 minutes to the nearby CVS pharmacy and went in to drop off her prescriptions. I had my daughter and 4 year old brother with me at the time. I explained to the girl at the drop-off counter that they were my cousin's prescriptions and asked when I could pick them up. She said if I wanted to wait it would be 15 minutes. So I said I would run to the gym and to another store in the same plaza and then return. 20-30 minutes later, I came back and went through the drive-thru and a young lady assisted me. She asked how she could help me and I told her I needed to pick up a prescription, told her the name, and she asked how many prescriptions. I told her 3.
A few moments later, another older lady came to the window and asked me to sign the prescriptions out. I did, and then she gave me a single bag. I glanced in the bag and saw 3 bottles, and then I drove straight to my cousins house, dropped the bag off, and left. Sever hours later while I was at home, my cousin calls and asks if the pharmacy had mentioned anything about the vicodin RX, because she counted the pills and their were only 11 when she was supposed to have 20. I said no, and told her they may have been out and did a partial fill. She called them and asked if that was the case, and they told her they filled 20, and then insinuated that I may have stolen the missing pills! I was outraged and called them myself, and the pharmacist denied the accusation, and I told her if she counted 20, then from the time it left her hands until the time it came to me, someone must've taken them because I didnt! I am not an addict or a thief.
I called their corporate offices, and they were very helpful and understanding and said they would put me in touch with the regional management for my area. My cousin called the corporate offices as well, and they were not as helpful, they told her standard procedure was counting the pills twice, and that she would get in touch with the tech to check inventory! But inventory wouldn't really matter if someone stole them after they were counted out! I am outraged, disgusted, and offended that this pharmacist would even imply that I would steal my cousin's medication, as if I were a common addict off of the streets! I told corporate that I would be willing to take a lie detector and drug tests to prove that I didn't and they needed to investigate, because their are so many people in pain who wouldn't even think twice to count their medications from this pharmacy that may be being riped off of their hard earned money and the medicines they use to keep their selves comfortable when they need them!
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