In May2015, the clinic determined my husband had to have emergency transport from clinic to ER that was across the street. It took me less than 5 minutes to get there but over an hour for my husband. It was determined an emergency by the clinic staff and his doctor. I not allowed to wheelchair him over the bridge to ER. I was told not to worry is was a legit emergency. He was billed for an IV which they even admitted was never given and oxygen which he never got. He had the 3 men take cell phone photos of him in transport while the 3 of them talked away the time. Because of their billing, insurance determined it was a non emergency and unnecessary transport. Thus only covered 1/2. We submitted letters from the doctors, the medical report, etc., to no avail. Insurance said AMR report showed it was an unnecessary transport. AMR claims not true.
When we spoke to AMR in June and again in Nov. they would remove the oxygen and IV charges and send hardship forms. Well 2 weeks after that Nov. contact we were notified of pre collections. They had removed the oxygen but not the $100.00 for the IV. I sent a check with the $100.00 deducted. Marked the check paid in full, paid under duress and protest. Enclosed explanation.
AMR cashed the check then sent another notice that we still owed $100.00.
Clinic and hospital have been instructed that if they determine he must be transported by ambulance not to use that service or I will sign my husband out. Hospitals need to wake up. It's ARM's report that patient got oxygen and IV but he arrived at ER with neither being done. What if something had happened. Who would be responsible for this gross negligence and false report by AMR? We just got lip service and no help from AMR.