Dear SOE,
Against my better judgment (but at the urging of my friend) I WAS going to give you a second chance. I used to be a SWG player 2 yrs ago until you screwed up the game via the Comic Downgrade... I mean Combat Upgrade and what ever it was you called the hosing of the village/jedi quests. After downloading the 14 day trial version, I was having installation problems (imagine that... A bug issue with a SWG and/or SOE product as if I have not already paid hard earned money to see scores of those in the past) and was given the nebulas error message to check my Internet connection.
Now to the meat of this message... Who the hell do you guys think you are to keep someone in a queue for customer support chat only to be told there is no one available after 4 hours?!? THIS IS REPREHENSIBLE!!! It is the same level of horrible customer support (calling it customer support is being extremely generous and most likely offensive to anyone that does provide true customer support) that ticked me off 2 years ago... What a difference 2 years DOESN'T make. After this reaffirmation of the constant dereliction of your duties, I am going to tell everyone I know, in person, in forum, and in WOW (where my prime toon's name is SOESUCKS), how pathetic your customer support is (merely by issuing a fact based account of my past and current treatment by SOE) and how unworthy you are of anyone's hard earned money (as compared to other MMORPGs). There is a reason why WOW has a subscriber base in the MILLIONS and you don't... Maybe you should look into what they are doing right and what you guys are sorely lacking at.
All I want is a direct apology; if you have the tiniest shred of self respect you will respond with at personalized email (not the same, lame, nonapplicable form-email responses to legitimate CS inquiries that I was sent in the past) apologizing for the your horrible customer support (which has not improved in my 2 year hiatus). Thanks for wasting 4 hours of my life (not counting the trial software download time)... You should be ashamed at how you treat your customers. Oh... And the reason you are getting this email here is because the CS email through Station.com is bugged (IMAGINE THAT) and would not let me send an email message directly to you.
Before I go, I would like to apologize for the poor grammar in the is letter (multiple/inappropriate use of parenthesis and ellipses) as I was banging this out in a hurry and frankly you don't deserve the effort necessary to write a fully grammatically correct letter.
Sincerely,
Another Sucker Screwed by SOE
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