I wish I had done more research before buying from this company.in all my years of buying furniture - this has the worst experience ever. First off, I purchased a condo out-of-state and I was trying to furnish it and schedule the delivery on dates I would be in town. I ordered the mattress and sofa on-line - it was delivered on time and without any issues. I made several changes to the order - adding and removing items from order without any problems. The bedroom set that I wanted was back-ordered on-line, so I spoke with the salesperson I worked with in the store and he explained to me about the express delivery policy if the item was in stock, however, I needed to place the order in person - they could not take my credit card information over the phone. I arrange my next trip in order to place the order in person and get an express delivery. I ordered a sofa (out-of stock) and the bedroom set (dresser & mirror and bed (was told was) in-stock). The bedroom set shows up two days later in the wrong size. I wanted a king and he ordered the queen for me. Mistakes happen, I understand. No effort on this companies part to make up for their mistake. They left the queen size bed in my condo and told me to call customer service. Great - now I have a king mattress and a queen sized bed in a small condo. What the heck am I suppose to do with that? At the very least, take the bed back and bring me a frame to use in the meantime. I called the store a few days later, telling them I wanted to mattress protectors removed from the order. She rudlely tells me they were delivered with the bedroom set. I don't even have a freaking queen sized mattress and secondly, they were never delivered. The charges are still on my credit card. I would have just cancelled the bedroom set and the sleeper sofa at this point and purchased this somewhere else, however, if you don't cancel an in-store order within 48 hours - only 80% is refundable. The on-line cancellation policy is different - so beware! Poorest customer serivice I've ever experienced! Planning to file a complaint with the Attorney General's office if the charges aren't corrected on my credit card. Will make sure to tell everyone that crossed my path to stay clear of Rooms to Go!
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