Orders in the wrong system, missing beds and and a sofa order that was canceled for no reason. Penny’s has wasted 4 weeks of my life. For a store that puts themselves out there as “. Focused on making the customer experience better every day, jcpenney is dreaming up new ways to make customers love shopping again” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the first one. When I was called to schedule delivery for my 1st order I was told that the order was in the wrong system and could not be delivered on 8/4 as I had requested when I placed the order. The order apparently was put into the “wrong system” and had to be redone. Due to this only part of my order was going to be available until 8/4. Where was the rest. Well it still had to be made. The beds of course would not be ready till 8/8 and couldn’t be delivered until 8/11. So I was about to spend another Saturday waiting for stuff from Penny’s to show up. Then to my surprise on 8/11 the delivery company only showed up with the queen mattress and the bed frame. I was told sorry this is all we have. The “dropped” the bed frame in the guest room and slid the mattress with all the packaging into the bedroom and were out the door quick as bunnies. Where was the other bed set and my box spring? To quote Penny’s it was “missing”, which I come to find out it wasn’t. Penny’s never told the delivery company that it needed to be delivered. So the weekend of 8/18 I got to sit around again waiting for Penny’s delivery guys to show up. When they finally showed up on the 18th with the bed and box spring I had to ASK that they set the beds up and was told that they were not told that they had to do that. One of them dragged the box spring into my room and just left it sitting there. Didn’t bother to put the mattress on it or even make sure that the bed frame fit. I had to redo the whole bed myself and they even left the packaging that was on the mattress. Now for the 2nd order. On 8/4 the delivery guys couldn’t get my sofa through the door so I had to send it back. I ordered a new sofa online on 8/4 thinking that I wasn’t going to deal with a store again. With all my calls about my 1st order I asked that my new couch be checked on. I was told no problem with the order it’s waiting to be shipped to the delivery company, this was around 8/20. Then on 8/27 when I hadn’t heard anything from Penny’s yet I went online to check the order and found that it had been canceled. The reason for this? I couldn’t be given one. No one at Penny’s can tell me the reason why. My options were wait another 6 weeks for the same sofa or I could be offered a different one that they had in the warehouse in 3 weeks. The 3 week one was to big to fit in the apartment. My options were nothing or nothing at this point. It was sorry there is nothing we can do. But we would send you a $25 gift card to shop in our stores. I waited 4 weeks for a sofa. My mom hasn’t been able to visit me. I had to spend an extra week living with my ex-husband and I still don’t have a sofa. But they did say that they were “Sorry”.
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