My partner and that I recently purchased a bed collection from Bed Factory. The knowledge continues to be anything-but pleasant and that I wouldn't recommend one to purchase out of this organization. As soon as we purchased the bed we've been fooled and handled as though we created the error. No customer support whatsoever. The bed we purchased and was shipped by no means even compares to the bed we looked over within the shop. You simply need to lay on both to get a second-to recognize they're distinct. The saleswoman who offered us the bed collection informs me that perhaps mine may "alleviate with age" when she used many moments within the shop informing us the bed we demonstration'd was the type that "wouldn't alter a little in ten years since it is best quality". Whenever we named to switch the bed we were attempting to update the bed to some more costly bed having a pillow top. We were conscious of the price distinction and likely to purchase the differnce. How-ever at this time I'd like them to consider the bed back and return our money-back, OR, in the minimum I'd like them to recognize what I had been informed within the shop and exchange our present bed for that more costly bed I orignally wanted to switch. Again we'd purchase the variation in price. I'd prefer my cash back. I'm not assured that even when they did permit us to cover the update and trade the bed it'd be exactly the same one we preferred in the shop. After reading critiques on Bed Factory in my opinion this isn't only a tradition in this specific shop, but a corporate-wide tradition fostered in the top from the corporate management. My partner and that I are equally helping within the miltary and we be worried about how our junior enrolled, senior officials and Injured Players are now being handled by this shop in addition to additional Bed Factory merchants. We've invested the full time sleeping on the floor, on cots or simply from our people. Your mattress home is just a true motivation and morale booster. It's frustrating to possess saved cash to obtain a great bed after which lied to and robbed from the money-not to say a great evening's rest. I intend on publishing my expertise and requesting additional military people in addition to their own families to publish their encounters with Bed Factory therefore additional military people won't be confused into purchasing from their store later on. Below I've provided a schedule as much as this day about the activities prior to this criticism. I've also posted a proper problem to Consumer-Protection and certainly will proceed to follow this by any means possible. Enough is sufficient. Way too many people have now been cheated and fooled by the corporation. 25 Feb Purchased bed from Bed Factory. Was informed many times by salesman, (Margo) that people could be permitted to trade the bed to get a diverse one in the same bed manufacturer and kind. She stated there have been 2 beds manufacturers within the shop that had an trade plan and our bed was among the two due to the price and quality. Bed cost was $2249.99. We questioned her twice simply to make sure and equally occasions were informed it'd not be considered a challenge. Another salesman, David, assisted Margo in placing the data in to the pc for that purchase of the bed. We were informed the beds could be delivered 28 February and we'd get a phone in the factory between 7:30-8:00 am allowing us understand what period they'd be shipped. They waived the shipping charge of $65 and offered us a bed address at no cost in a normal price of $99.28 Feb Remained property from function to hold back for that shipping. 8:00 included no call, 9:00 nevertheless no call, lastly at 10:00 I call the shop when it's available to discover when they may inform me what period the shipping is likely to be. Margo stated she'll contact the factory and provide me a call-back. Obtained a call-back from David allowing me understand they'd set the incorrect shipping day within the pc whenever we bought it about the 28th. The brand new shipping day could be 2 March. 2 March - Remained property from work again. Didn't get a phone in the factory until 12:00 allowing me understand the shipping could be between 2:00-5:00. When the vehicle came the bed was introduced in to the home and taken up to our room. At virtually no time did they ask me if it had been okay to get rid of the plastic or containers in the new bed collection. After they maintained the bed up the steps these were amazed after I told them-they were suppose to consider the old mattress away. I was informed it wasn't on the sheet to consider the previous bed plus they weren't permitted to go together if it had beennot on the linen. Lastly, one of these calls back again to the factory to obtain authorization. These were provided verbal authorization after much dialogue plus they required the previous bed set together. 2 March - Obtain phone that same night stating we have to spend a "recycling charge" of $45 for that previous bed. We place the $45 on our charge card and hungup amazed. 5 Mar - I contact the store back and let them know the bed is actually tougher compared to one we demonstration'd within the shop... So difficult it had been beyond review... Possibly a production deficiency, or even the one within the store melted over-use. We'd prefer to trade it to get a more costly bed having a cushion top in the same manufacturer.in the beginning I had been informed they'd a "no trade plan", nevertheless when I informed the guy the manufacturer and kind of bed we'd bought he explained yes we're able to trade it and he'd have Margo contact me back again to get my charge card info and routine a shipping day. The brand new bed I had been attempting to purchase price $499 more. Margo calls back and informs me there's not a problem trading it and requires my charge card data for that distinction in cost between your mattress I initially bought and also the new bed. I provide the charge card data to her and he or she claims she'll contact me back having a shipping day. She describes it might take up per week to 10 times before it's shipped since when they don't have any within the ware home. Our charge card is billed for $499.5 Mar - Get A call-back from Margo declaring my request an change have been refused and they possess a "no trade plan" at Bed Factory. I'm surprised and advise her she'd explained whenever we bought the bed we're able to it trade it if we had a need to achieve this. Margo subsequently declines she actually told us that people might trade the bed. I request the amount of her chef and he or she provides me the amount for Customer Support. 5 Mar Get A call-back from Margo since she's "great information". Our charge card deal was terminated and that I won't be billed the $499 because the trade was refused. Nevertheless no clarification concerning the trade plan and he or she nevertheless denies showing us we're able to trade the bed. I tell her I'll contact Customer Support on Friday. 7 Mar I contact Customer Support and consult with Jennifer. I begin to provide her our client quantity and he or she describes they don't have an electric program to pull-up my purchase. She requires all the info and creates it along. She subsequently repeats all the data I've provided her to ensure she's it created it along properly and informs me she'll call-back within the next 24-48 hours. 10 Mar However no-call from Jennifer or other people from Bed Factory. I contact Customer Support and again consult with Jennifer. Jennifer doesn't remember me and that I tell her I am aware since I'm certain she addresses lots of calls. Once she draws my paperwork she informs me she'snot done something with it. She stated she did contact the Local Director and quit a note, but he'd not named back and he or she forgot to check out up with him. She informs me she'll attempt to provide him a phone today and certainly will contact me back later within the evening. 10 Mar Regional Director, John, calls me back and again requires all my data. Once I've completed detailing my scenario he requires me easily closed a number-return/trade plan after I purchased the bed. I told him used to do not believe so. John then continues to inform me there are 2 bed kinds within the shop that have an trade plan and also the one I purchased wasn't one of these. After I inform him we were informed by Margo this was among the beds he claims that Margo was wrong and confused which 2 beds did have an exchange plan. I tell him that's not my issue and that I shouldn't be anticipated to become out $2200 to get a bed that doesn't work with people since among their salesmen isn't conscious of which beds have an exchange plan. He claims he's likely to talk to Margo and certainly will provide me a call-back in 24-48 hours. 11 Mar Margo calls back and leaves a note on my telephone declaring she's the paperwork before her where we'd authorized the "no-return/trade plan and we shall not be permitted to return or trade the bed. She claims she's sorry this did not result in a "pleased" method. 11 Mar Return Margois phone and inform her I'm likely to document a proper problem with Consumer-Protection and certainly will also document a with Consumer Affairs. I also inform her I've looked over the amount of unfavorable evaluations about Bed Factory and certainly will publish my encounter on these websites. I request Mindis boss contact data and am informed it "wont do worthwhile" to make contact with him. She gives my scenario isn't a brand new someone to John and he or she can't aid me. 14 Mar Nothing solved at this time. Official complaint filed with Consumer-Protection in addition to Consumer Affairs. Contact figures for my POCs at Bed Factory: Bed Factory shop 12129 Rockville Pike Rockville, MD 20852 301-230-2337 Margo was the salesman Customer Support 301-682-8504 Jennifer Regional Director 301-646-1436 John
Damage Producing
Skipped evening 5 from work. Presently resting in guest room and never resting properly.
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