Having go through all the grievances on numerous websites against Kingdom Today a. Ka. Empire Rugs, I understand that my tale isn't special. It would appear that Kingdom includes a lengthy record of deceptive sales methods, and promoting inferior goods. Our tale is lengthy, but please go through everything if you should be actually considering purchasing something out of this scam clothing. Please read my statement and any others on below before you consider providing this rip off organization a cent of the cash.
In September of I had been planning for a celebration at my house planned for Sunday, October 20. I'd recently renovated my home, which created my rugs within the rest of the very first ground look somewhat worn-out. These rugs have been mounted for around 10-12 years, even though not in serious need of alternative, undoubtedly were looking for upgrading to complement the remainder of the current renovations.
Having bought rug and had it mounted by Homedepot at-one of my rental houses (AN EXTREMELY high-traffic installment), I had been acquainted with their support, and quality of the rugs. They'd completed a great work in a very affordable cost. I chose to provide my company back again to them for my requirements at my house. I visited the neighborhood Homedepot in Manchester NH, plus they found my home on June 30th for an estimation. After choosing exactly the same rugs and mat I'd mounted in my own rental home, they offered me the cost...$1,400. I told them I had been happy with that, and requested it to become appointed ASAP. It had been told me they were really hectic at that time, and may get the job done round the 3rd week of March.
Because it was really near to the date of my celebration, I decided I didn't wish to danger lacking the rugs finished by that day. I told them that I'd need to discover somebody who might get it done faster. Later that night, I noticed the Kingdom Rugs industrial on a single of the neighborhood stations. The thought of "quality items and then morning installment" seemed excellent. I gave them a phone and put up a scheduled appointment to get a salesman to come quickly to my home.
On October 2nd Janice Arel with Empire Rugs in Manchester NH reached my house. She arrived to my house and launched himself. She achieved my 6-year old daughter, 8-year old daughter, 3-year old Candy lab, 5-year old Dark lab, and my spouse. I confirmed her the places I needed to possess carpeted. Following a few more moments of trading pleasantries, we lay down in the dining table to go over my flooring requirements.
I began by trying to explain to Janice that I required flooring that will endure to some high traffic situation. I further explained that having 2 kids, 2 pets, and 2 people walking about the rug daily, I required a great quality rug that will endure for this kind of use. She explained “we’ll repair you right up”. She returned out to her vehicle and delivered briefly together with her test guide. We began researching my options.
Having previously had flooring installed by Homedepot in another of my rental houses, I had been significantly acquainted with what I had been searching for. The flooring installed by HD has been around my rental home (an extremely high-traffic software with 4 kids and 2 people) for 4 decades, but still appears fresh. I needed to truly have the same kind of rug mounted at my house.
Following A short while, I came across a almost similar rug and mat towards the one I'd chosen in the Homedepot salesman a couple of days earlier. It had been much like what I'd mounted in my own rental home. Soon after I picked this rug/mat combination, Ms. Arel explained “Oh no, you don’t need that combination, it'll never endure the traffic”. I again informed her that I'd mounted the same in my own rental home 4 years back also it still seemed excellent. She again assured me this specific mixture (projected by her at $1,450 mounted) wouldn't work-out.
She explained that I absolutely didn't need a heavy mat or rug since it might exhibit use faster. She focused me towards a rug/mat mixture that very actually appeared significantly cheaper than my first-choice. I AGAIN reiterated that used to do not need to become altering the rug in a couple of years. She assured me this rug mat mixture might have the desired effect. I stated “OK, you're the expert”. Used to do not understand how quickly I'd reside to regret these phrases.
I asked her concerning the pricing. She explained it'd be $2,150 mounted. She explained it had been the very best she might do. Because it was $700 significantly more than the rug I needed, I instantly informed her to overlook it. Surprisingly enough, her “best deal” abruptly improved, and he or she slipped the cost to $1,950. After I again requested if she might do better, she explained easily registered DUE TO THEIR charge card, she might fall it reduce. Used to do so, and also the “best she might do” abruptly decreased to $1,840.
Because I had been eager to possess the work finished over time for my celebration, I decided. Before signing the paperwork I again requested her if she was certain the rug she suggested might endure my requirements. She assured me this would certainly get it done, of course if I went with my first-choice I'd be altering the rugs in annually or two. How prophetic of her, since I'm today confronted with altering them after getting the guidance of Kingdom Carpet’s “expert”. It's obvious that Empire’s salesmen are educated to dairy the client for that many cash, and never to consider their finest interests into consideration when suggesting rug.
I closed the paperwork, and ready to have my flooring installed.
FOLLOWING DAY RUGS? NOT. This really is another essential area of the fraud. You observe their ads every single day marketing following day installation. They don't supply it! The only real cause I went with Kingdom within the first-place was simply because they might have the task completed before my party. They assured me that it'd be achieved over time. Were they completed over time? Yes, by one day. The salesman was at my home on July 2nd, and also the rugs were ultimately mounted on October 19th, one-day before my celebration! There is a litany of reasons why it got more than 2 months to possess them mounted, but once more, Empire’s deceptive sales techniques shined through. Easily desired to wait until one day before, I'd have experienced Homedepot get the job done to get a discounted with better-quality.
Therefore, on October 19th two young men reached my house to start installing of the rug. These two teenagers were really ethical, skilled, and effective. They did an extremely fast work of adding the rug, and eliminating the old rugs. Once they were completed they questioned easily had any concerns. I mentioned no, expected them $20 each and said farewell. These subcontractors (NOT Kingdom workers) were the only real section of my Customer Support encounter with Kingdom which was slightly skilled.
After no more than 7 days, the move pieces between your new rug and my family room, rooms and bathrooms were twisting and taking up. The fingernails that kept the pieces in position were coming out daily. One day among my pets was laying on the ground choking on a single of those fingernails which were designed to secure these pieces. The pieces were made from a inexpensive, poor gage steel and also the fingernails employed were too-short to put on them in position. It was simply the start of my headache using the quality of the services and products.
I used the following week travelling having a sort beating these fingernails in position. After 14 days to do this, I returned to my local Homedepot, and purchased heavier gage pieces and also the correct size fingernails. I changed all the pieces, and simply published this down like a “fluke” and because it didn't charge significantly to correct, used to do not contact to protest. I merely chose to move ahead and never be worried about it.
Our issues continued for around six months, whilst the rug was losing like among my laboratories within the warm damp New Hampshire summer. I named the 800-number to protest about that, and was informed that this was “perfectly normal” and might diminish after period. Well affirmed, it did diminish after about six months. Sadly not just the fuzz of the carpet materials choose to go away, therefore had the initial sparkle, appeal, and 2 tone shade of the carpet. I again named to protest, and was again informed by an “associate” who declined to recognize himself this was “normal”.
We continued to keep the rug at regular times, cleaning three times per week. As the rug was definitely not filthy, it didn't seem like a rug which was just 7 weeks old. I believed that maybe it simply must be appropriately washed, and caught a washing organization to wash the carpet. $125 later, the rug nevertheless appeared as if it'd experienced my home for 5 years. For this same period, I observed still another issue using the rug. Everywhere where there is traffic, the rug was compressed along to ensure that there's actually no support between your carpet and also the plywood below.By comparison, everywhere which was not wandered on still appeared fresh. This rug that I had been informed I'd to possess by their “trained salesperson” was falling apart below my toes.
Since I Have travel on company 30 months annually, I merely discovered to reside withit. It wasn't till my spouse advised me every single day to get a month that I chose to contact and attempt to document a proper problem with Empire Rugs. The rugs were terribly used everywhere that there is traffic, and also the mat was totally compressed. I started phoning in November. After putting 3 telephone calls and being guaranteed I'd get a phone, I had been ultimately approached in November by still another “anonymous” affiliate who got my criticism, and described they had a need to deliver somebody out to determine if it had been installation associated.
On December 29th Kingdom ultimately delivered a to check on the installation. He was really ethical, and pleasant. He appeared around for some moments, after which explained “it’s no mount problem” (large shock, huh?). I expected him just how long he'd experienced the rug company, and he explained 25 years. I told him that I understood he couldn't discuss the trigger. I expected him straight “off the report, must this rug seem like this after only 14 weeks? ” He responded “no” and strolled out-of my home.
On January 2nd I obtained a voice-mail from somebody called Eleanor (603-669-2320) who mentioned the outcomes of the very first examination demonstrated the problem wasn't installation associated. She further mentioned that I currently had a need to permit a completely independent inspector (who the truth is works along with carpet producer) to come quickly to my home to determine when the problem relates to a deficiency within the rug. I named Eleanor back three times that week, but didn't notice back from her. Evidently Eleanor may be the repetition within the Manchester NH region.
On January 5th, I obtained a phone from the Ralph Assante with Examine Options. He advised me that the guy from the title of Dana Experts could be calling me to set up a scheduled appointment to check on the flooring for flaws. On January 12, I obtained a phone from Mr. Experts who explained he'd be-at my home on January 14. I discussed that I had been in Texas on company, but that my spouse could be property as well as for him to visit the home. He did actually appear on January 14.
Mr. Experts invested an overall total around 10 moments in the home. As the sub standard flooring demonstrated indications of severe use through the family room, hallways and staircases, Mr. Experts got images just of a place before where my sofa had once been. When questioned why he didn't examine the hallways or staircases, Mr. Experts responded he didn’t have to. It's really humorous that in Mr. Master’s “independent” statement he just mentioned there is used flooring within the family room. Because he didn’t actually consider the hall or staircases, he couldn't record on that. Affirmed, once the statement arrived, he JUST mentioned the family room. He just talked of just one region before the aged sofa area, and created no reference to the remaining terribly damaged rug within the rest of the home.
On January 21st, I obtained another “anonymous” phone from an Empire repetition. She told me the harm was (drum-roll please………) Consumer-Related!!! How handy the “independent” inspector whose work it's to ensure the rug producer doesn't need to spend statements on the poor rug returned having a statement declaring the problem was consumer-related. I instantly informed the girl I needed to talk to a. I had been informed none was accessible, which I “needed to understand how-to look after my carpets” and that I wouldn't have this issue. I again requested for that title of the Boss, and was informed they don't provide that info out.
On January 27, I acquired another voice-mail in the challenging Eleanor declaring that she noticed that I had been upset using the statement, and desired to evaluate the report with me. I named her 4 times (603-669-2320) within the next 2 times, and got voice-mail each time. I quit her 4 style emails informing her I needed the title and quantity of the greatest individual within the Kingdom business. I never heard back from Eleanor.
On February 2nd I obtained a phone from the “Darlene” from Kingdom calling from the Boston telephone number (781-297-5226). Darlene (who also wouldn't provide me her lastname) began the discussion by declaring that she desired to review the outcomes of the statement. I informed her I had been completely conscious of the outcomes, which the results were BS. I informed her exactly the same lengthy tale I’ve organized below, obviously detailing that it had been an Kingdom worker who explained I'd to obtain this specific rug and mat mixture easily needed it to put on up. She explained that there is nothing she might do (until I needed to pay for to update the rug) concerning the scenario. I informed her that their revenue methods are deceptive, which I had been persuaded to purchase an infinitely more costly rug centered on fake guarantees within an energy to improve the quantity of my purchase.
I asked her if she believed they owed me anything for overall lying, and providing sub standard supplies. She stated “Tom, if we offered out cash each time we'd an issue, we'd have now been out-of company quite a long time ago”. I responded back again to her “if you didn’t utilize deceptive sales methods and supplied top quality items you wouldn’t have to be worried about supplying cash, can you? ” She didn't talk for around 10 seconds. I continued to inform her that I'm not somebody who is searching for something which I don't deserve. I informed her all I needed was to obtain what I paid-for at first, nothing more, nothing less. She considered that to get a moment after which stated “Tom, you seem honest and that I believe we ought to do something positive about this. I'm likely to have Sue Brown contact you.” After I requested for Sally Brown’s current email address and telephone #, I had been again informed they don't provide that info out which I had a need to watch for Ms. Brown to contact me.
On February 5, I obtained a phone from Ms. Brown. (1-888-588-2315 X 7782) If her title been there as well, it will. Her title is all around the customer talk panels, usually since she's the main one who they deliver the furious customers who've been scammed. Unfortunately, should you browse the additional tales she never does something to solve the problem.
I once more informed my lengthy unhappy tale to Ms. Brown. Ms. Brown listened quite nicely while I spoke for around 20 minutes. At the conclusion I again informed her that I sensed that there Revenue techniques were deceptive, and meant to rip-off clients. I further explained that I had been never as annoyed the rug DID use, I had been upset since the Kingdom sales person intentionally defrauded me out-of more money to market me poor rug that may never endure my requirements.
After hearing me, she again advised me the statement mentioned it had been consumer-related. I expected her if she'd paid attention to something I'd stated in the earlier 20 minutes. She mentioned they might substitute the rug, easily settled to possess it mounted. I expected her “let me understand this right, you would like me to pay for to re install exactly the same crap rug to ensure that I will maintain exactly the same scenario in six months??? ” She instantly responded “well, if you like to update to some rug that'll match your requirements you can spend the distinction and spend to set up it.” I instantly responded back “now you would like me to invest another $1,000 simply to obtain the rug that the salesman assured me I had been getting into the very first location? ”
I informed her this really is undesirable, which I needed the title of the leader, VP, or whoever may be the greatest up within the organization. Once more, I had been informed this info couldn't get out, which I'd need to talk to the “Regional Manager” a Charles Edwards of Philadelphia. I expected her for his title and telephone number and (you suspected it….) she couldn't hand out that info. I informed her to possess him contact me. Nowadays is January 9, and that I have nevertheless not noticed from Mr. Edwards.
My problem to anybody who's considering providing this fraud ensemble one cent is that this: when they were certainly an honest and forthright organization, why could each goes to such measures to cover any way of calling individuals there? I've searched the web for e-mail details, telephone numbers, or actual target and develop nothing. It's apparent they do that to get a reason………. If they didn’t their mail and telephones could be coming up with questions from cut-off clients like me.
To sum up, please don't actually think about by using this organization for something. You'll wind up the same as every additional individual who has published an identical tale to mine. Nothing may actually be achieved; they'll consider your money, and abandon you questioning the way you might have dropped for this kind of overall fraud. They educate their individuals to lie-in an attempt to improve revenue, and utilize poor supplies to complete the task. They don't worry about repeat revenue, all-they desire is one-shot at you………. It’s all-they require.
Please, distribute the term about these thieves. Don’t allow this occur to you, your family members or friends.
Thanks,
Ben
New Boston, NH
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