Bought my first house a few months ago. Needed some new furniture, including a bed. The day after Thanksgiving, I woke up early (6 A.M.) to make it to the Ashley Furniture early-bird sale. Purchased more than $2,000 worth of merchandise, including the bed.
Several weeks ago, the furniture was delivered, all but my footboard and headboard. Footboard didn't arrive; headboard was broken. I was OK with that because accidents do happen. This past Monday I contacted the store to find out where my bed was... To be delivered Wednesday. Today I find out that while the merchandise did arrive, the headboard is broken and that it could be another TEN days before I get my bed.
I tried to explain to the woman that I have been sleeping on the floor and all I want is my bed., and since I will have to wait another 10 days, I just want my money refunded for the bed. She refused, instead offering to bring out a bed frame while I wait (along with a $75 gift certificate). I told her that doesn't help the problem of all the heavy boxes in my bedroom that I am now being forced to live in squalor. She then offered to give me a merchandise credit for the amount. I asked her how does that help me since I would still have to wait for a bed. All I want is my bed... The one I paid for. Geez.
No satisfaction at all. I will NEVER shop at Ashley again. Ever. I don't care what kind of sales it has.in this economy for a company to totally dismiss a valid request from who-could-have-been a return customer (remember I just bought a house) is completely insane. Don't need 'em; don't want 'em.
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