Cancellation policy not visible during the on line order process. I ordered and wanted to cancel only 2 hours after placing the order. I found out that no changes or cancellations were permitted. The cancellation policy was only displayed AFTER you pay. They put a link on the confirmation titled “How do I cancel my order”. When you follow the link it states that you can’t cancel.
I’ve never come across an on line retailer that had a no cancellation policy. Now I have to pay for the shipping to my home and pay for it to return and wait for my refund.
Terrible policy…. Do they realize that we’re buying parts for some appliance that cost hundreds of dollars and that when it comes time to make that purchase decision again to buy new, Sears won’t be getting the business.
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