To Whom This Might Matter
Please allow this communication function like a paperwork of the misleading, unprofessional, and fake company training of Andrew Anker and his shop Dinettes & Chairs of 400 Elden Street Herndon, Virginia.
We purchased 4 home seats within the 3rd week of June. We were informed shipping of the seats towards the shop might happen no later than July 18. Your charge card was billed entirely in those days, that was more than $500. On July 20, we asked towards the shop concerning the standing of the seats. We were informed the seats might appear inside the week. The week of July 27, we asked again concerning the position. Again, we were informed inside a week plus they might contact us.
On August 8, we named and also the operator Andrew Anker responded the telephone. After wondering concerning the seats, he mentioned these were not in and will have to contact the shipper to discover the standing which couldn’t happen before following Monday. He mentioned he'd contact us back on Monday August 10 to provide us the day.
On August 10, we put a phone towards the shop at 6 pm after not getting a telephone call back as guaranteed. Mr. Anker responded and served amazed whenever we questioned exactly what the standing of the seats were. He mentioned they'd maintain “sometime” throughout the week. We told Mr. Anker our unease with being informed “next week” each time we named. We also requested for that delivery tracking range, which he mentioned it had been unavailable in those days. Mr. Anker subsequently got acutely upset and served as though there wasn’t an issue with getting our charge card entirely and never providing the merchandise as guaranteed. He served as though it was an ordinary event which we ought to not get worried. Mr. Anker then suddenly mentioned “I may market these seats quickly to a different client once they are delivered” and hung-up the telephone to the shock. We called back instantly and mentioned he charged our charge card nearly 2 weeks before and he owes us a complete refund. He explained “fine” followed closely by some vulgar episodes and hung-up the telephone again. We subsequently called back instantly wondering how he meant on refunding the cash. He explained by check, which we mentioned we were decreasing towards the shop later that morning to obtain the check. Mr. Anker said he didn't possess a check-book on him that evening and also to call-back later within the week.
On August 12 we called again the store and talked with Allen the supervisor of the shop. We told Allen exactly how we were handled by Mr. Anker. Allen explained he was really sorry for that owner’s perspective and vulgar problems. He specifically mentioned “we have experienced an issue with him performing in this way toward clients on occasion”. Then he mentioned the seats could be in by Friday August 14.
On August 14 we were informed they'd maintain on August 17. Again on August 17 we were informed they weren’t available. Luckily Allen was joining to us about the telephone and we required a UPS tracking number. Allen nicely mentioned the seats could certainly appear by August 19.
On August 19, we named the shop around 10 am without any achievement of achieving anybody. We then went towards the shop and went inside and asked towards the storeowner Andrew Anker concerning the seats. Mr. Anker got extremely harmful and intense just we informed him we have there been to get the seats. He explained they'd not appeared. We requested to consult with the Allen, because Allen specifically mentioned advantages was providing the seats that evening. Mr. Anker said Allen wasn’t operating. We requested for that quantity the maker and also the advantages tracking quantity of which he mentioned “I don’t have to supply you that information”. A person subsequently came and noticed Mr. Anker’s ridiculous perspective without any respect for his potential prospects. The client questioned that which was happening, by which we mentioned that Mr. Anker charged our charge card 2 weeks previously for chairs, and wouldn't return or supply us the chairs. We subsequently mentioned “you shouldn't buy out of this store” and began explaining the entire history. Mr. Anker then chimed in and mentioned the seats were within the back-room. Then he mentioned he'd not provide us the seats, and stated he would contact the police until we quit the shop. We mentioned “go forward and phone, we taken care of the chairs…either reimbursement people the cash entirely or provide us the chairs”. Mr. Anker subsequently declined once more.
Ultimately Mr. Anker visited the rear of the shop, got the containers using the seats (that have been unassembled) and mentioned “these seats are inexpensive and that I don’t need any issues concerning the quality”. This really is following the shop mentioned the seats were a good thing since sliced bread before we purchased them…ironic.
Then he come up with the seats in an undesirable style, draining the timber in several places since he pressed the screw-in too heavy and never securing all the screws.
Getting our charge card entirely after which bothering us whenever we needed our seats 8 weeks following the reality should be thought about an illegitimate business training. So far as we're worried Dinette & Chairs of Herndon, Virginia is just a deceptive company. Mr. Anker is just a rude, furious entrepreneur who’s report of harmful and vulgar episodes is apparent by looking the organization shop on the web. More, enough issues about his dubious company techniques have triggered the Greater Business Institution to provide a cheapest score of the “F”. Additionally, he shop seems to be downsizing and shifting to Ashburn Virginia
Customer beware…do not buy from dinettes & chairs
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