I would like to enroll a criticism about how mistakenly personally I think I had been handled like a client.
In March of the year I bought a king-size bed collection from Ashley Furniture Company.
At that time of purchase I had been informed when I also bought a bed protective address for $120, I'd qualify for a “comfort promise, ” which recommended easily wasn't pleased with my purchase for almost any cause I really could return it for another of equivalent or higher worth after 90 days and before 120 times.
My spouse & I decided we weren't happy & desired to return this bed & obtain a more costly one we'd looked over within the same-store.
Two days before I delivered towards the shop & was initially achieved with a salesman who stated to understand nothing about that promise. Then he focused me to some really rude & questionable lady who explained that because the Ashley Furniture Organization have been lately purchased by another parent organization this guarantee was no further legitimate and there is nothing I really could do about it and was simply caught with it.
I asked if there is one to whom I really could protest & she explained to contact the Client Service range.
Today I called the Client Service Division & again was informed very straight the exact same info. Therefore today I'm caught with a costly bed collection that I'm really disappointed with.
I am aware about larger businesses purchasing & marketing smaller types but to possess no thought for customers & not to respect guarantees & contracts created formerly appears somewhat severe & not within the greatest attention of rewarding clients. It appears tome that particularly in these challenging financial situations it'd maintain the very best attention of any company to try for exemplary client relationships, particularly in a company for example furniture where there's such opposition.
I've purchased many furniture pieces at Fingertips and at Ashley following the name-change & was an extremely happy client. I've many more items I'm thinking about purchasing within the forseeable future & would additionally look for them at Ashley.
However following this excessively unsettling encounter at Ashley I'll never store there again.
I'll tell everybody I understand, & other people I will, how horrible I had been handled & to not create the error of buying there & submitting themselves for this kind of awful support.
It’s incredible that some large businesses nevertheless don’t learn how to develop & preserve a faithful customer-base to be able to stay in company & revenue for that long haul.
Obviously they're just thinking about the short term bottom-line. Maybe they ought to request Signal City how that works for them.
Leslie H. Knight
06/05/09
[email protected]
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