Me and my husband bought a family room collection that was made up of a leather couch and leather loveseat. It had been bought in and that I was persuaded from the salesman to buy the warranty for that material security. He mentioned that even when a blade was taken up to the furniturre, the warranty might protect it. Nevertheless, after I inadvertently pierced the leather while cleansing, I had been informed the repairs wouldn't be protected. The specialist which arrived to my house to check out the harm created the pit within the couch even larger. He ripped a pit that was about an inch long right into a pit that's today about six inches long. And evidently not included in the insurance that we settled nearly $200 for.
After I received the refusal notice, I named equally Worth City Furniture and Stainsafe to discover why the tear wasn't protected. I had been informed the specialist documented it like a manufacturer problem. Throughout this method, no body was very useful, and that I am still awaiting a telephone call back in the corporate customer support point, 3 days before. I had been informed they call-back exactly the same business-day. The store supervisor in the Mechanicsburg shop, Rob Kovak, was also really rude and reluctant to assist. At-one stage, he actually declined to recognize that there is an immediate line towards the customer support, even though it is just a long-distance quantity. I'd to claim with him, till I eventually described the store supervisor in the Hagerstown store had advised that there's an extended length quantity, but he wasn't permitted to provide it out since our consideration wasn't at his shop. Conviniently, Rob Kovak required an hour or so extended lunchtime to prevent speaking with me the 2nd period.
Our problem remains not solved, and that I need to undergo lots of hoops to obtain the safety that I taken care of after I created my purchase.
Watch Out For the bad customer support and low quality of furniture. And of course that they can do something not to need to repair issues even when the right guarantee were purchased!!
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