We bought some Leather Couch and love-seat from Easylife Furniture Northridge shop in late 2007 for over $1600. We bought extra warrantee and were informed we'd get free inhouse examination and fix or alternative.
Soon after annually, we observed the pillows were significantly finer and also the furniture body might simply be experienced once we take a seat about the couch. Furthermore, both couch and also the loveseat body felt really unpredictable.
We visited the Northridge shop where we purchased the furniture and indicated our issues. The client support managing the problem stated there is a $70 buck cost for that visit. We described this was never resolved around whenever we bought the furniture.
We required to go over this using the supervisor. After awaiting about 10 moments, a guy launched herself whilst the supervisor. He appeared to have now been briefed concerning the problem. He explained it had been following a year in the purchase and also the organization wouldn't examine the furniture at no cost. We told him the period restriction was never raised to the interest at that time of purchase, and we were fooled by their salesperson. He informed us that people must have been accountable to see the fine-print about the agreement detailing the full time restrictions on home-repair assessment costs. He appeared chilly and arrogant and exceptionally unaccomodating.
I should state that we were really dissatisfied in the manner our company was managed. We think that the salesperson fooled us and also the supervisor didn't appear to have any curiosity about assisting us solve our issue using the furniture, however under warranty.
We were likely to purchase more furniture from their store and we determined against it directly after we achieved the supervisor and noticed his behaviour and conduct. We'd utilize any chance to convey our sights to the frineds and acquaintances.
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