Usacomplaints.com » Furniture & Equipment » Complaint / Review: Macys - Restocking Fee on Box Spring and Late Fee After Mattress Return. #360265

Complaint / Review
Macys
Restocking Fee on Box Spring and Late Fee After Mattress Return

Mattress was defective, so they tried to charge me $130 for the return of the box spring 10% restocking fee and they were sold to us as a set! After they took it back they charged my credit card. They took my regular Macy credit card payment and put a portion toward the mattress payment leaving my minimum credit card payment below the minimum payment amount resulting in a tacked on late fee of $28.00. Check your statements and make sure when dealing with them you are sure to read everything carefully and let them know right away if you are not satisfied.



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