I had the same problem. My furniture have a manufacturing defect. I was suppose to get another one and I also order $8,500 worth of more furniture. I did not receive a replacement for the defect nor did I received the purchased furniture. The replacement cost. $2,600.00 and we put a payment on the new. They closed the store and put a sign on the door that states that they will try to ship out furniture, but no refunds will be given. All of this responsibility is on the previous owner. They will only do what they can. I have no way of getting in touch with anyone.
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