I am a subcontracted service technician for Stainsafe warranty company. I have done hundreds of service calls for Stainsafe in western Pennsylvannia, beginning in August. When i receive a service call from Stainsafe, i have 48 hours to contact the customer to schedule a service call. Which must be done within 7 days. If something is repairable, it is fixed at that time. If something is in need of parts, i communicate by fax for what is needed to repair item (s) at that time. The problem that i have with Stainsafe is they do not like to ay for these service calls. The last payment i received was on Feb 2nd of 2007. I have called many times to the tech hotline about this matter and have gotten nowhere. I have recently dropped Stainsafe from my company and sent letters to get payment. I have recently have taken them to civil court to resolve this matter. If their is any one in western Pa that is having trouble getting their furniture repaired by Stainsafe you may fax information to my company: Cratfy Woodworking (724) 445-7467. I will give all customers 50% off discount for all or any repairs.
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