Complaint / review / scam report
Pizza Hut
POOR Customer Service

Complaint / review text:
One night my friends and I decided to order pizza hut. Here there is a call center that you place your order with. We were hung up on more times than I want to admit because I just should have called Domino's because I have never had a problem with them plus you do not have to call a call center, you talk to the actual store. Well, the first time the order was late. So, we called them and were told to call back when the driver actually got there that it had to be 20 minutes late. So, we did just that and we waited another 20 on top of 45 minutes to start with. And they said we would get the discount on our next order. The delivery guy told us the call center did not put the order in. So, about a week later if we called them once again to order pizza. Thought maybe we just a bad call center rep but keep on reading the call center is a joke.

My friends are here working in town and with a big company with lot of other workers. We call not even a week later to give it a shot again thinking maybe the call center was just over loaded. Well, I called told the lady I wanted to place an order. And that we were told we would get a discount on our next order because our pizza was later a few days ago. The lady said Mam, being very rude, that is not the way we do it. We give the discount the night it is delivered. I told her how was that when we were told to call when the pizza gets here and our order was already processed. I said I would like to speak with a manager. She then said, I do not think that is necessary. But hold on.

She came back and no manager. She said do you got the receipt. I said hold on. She said I do not have time to hold on I have orders to place. And she hung up on me. Well, I called back and just placed the order and never mentioned the discount cause we were just hungry. And that was that. But I called back to check on the order and they said it would be 30 minutes.

So, being nice when the order was not here in 45 minutes I gave them another 30 minutes to be well over their 20 minute late dead line. I called and they said it was on the way. I waited another 30 minutes. And they then said the delivery driver had been there but no one was there. But that was far from the truth cause I work at a hotel and I work at the front desk and there is always some one at the front desk. So, they lied. So, they said they would resend it. Well, long story short the pizza never got here. This was at midnight and had been calling since 8:30 P.M. The call center just gave us one big run around. We dealt with all that until midnight and went to be hungry.

I later called a store out of curiosity to see what they had to say about the call center. And they told me they have had complaints with the call center for a long time. And even the worker was surprised to see it keep happening and nothing being done about it. I guess Pizza Hut makes enough money they do not have to care anymore about the customers.

I also called to complain. And it is hard to get a number to reach anyone. Someone was suppose to call me with in three business and with out saying I am sure you see where this is going... I never heard from anyone.

So my suggestion to anyone if you are hungry and expect to get pizza delivered to you by Pizza Hut prepare to go to bed hungry. Call Domino's or some local pizza place because the call center's are very rude and it obvious the company alone does not care cause they feel like you will call back and order again like I did. But I will never send another dime at a pizza hut.

Contact information:

Offender: Pizza Hut

Country: USA   State: Alabama   City: Bessemer

Category: Foodstuff


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