Complaint / Review
Pizza Hut - Kaneohe, Hawaii
Order Never Arrived, Charged Twice for Pizza not Received

To Whom It May Concern,

On February 14, I organized a PIZZA PARTY for my Daughter's Birthday. At 11:25 am, I telephoned Pizza Hut (808-239-2211) and placed an order for 2 Large New York Pizza's, to be cut in smaller slices. At 12:30pm, I telephoned again, and asked where the Pizza was. At 12:45pm, I telephoned again and asked where the Pizza was. At 1:00pm, I telephoned again saying that there was still no Pizza at the Party. Each time I called, I received the same answer—The Pizza is on it's way.
(I live less than 5 minutes away!)

At this point, I was very upset. I had 15 children and 8 adults who were all very hungry. I finally had to take out frozen hot dogs which I cut in half to serve to my guests. I received no phone call from the Delivery Driver or the Pizza Hut Manager from the Temple Valley Store (47-388 Hui Iwa St. Kaneohe, Hi 96744)

Now, to add insult to injury, my Credit Card was charged TWICE for Pizza I never received.

I invited 23 people to a PIZZA PARTY, waited 1 1/2 hours for PIZZA, and the PIZZA never arrived! My Daughters party was RUINED! This whole experience was completely Embarrassing and Humiliating!