Ok first of all i have been a fan of sonic for a long time and have overlooked their short comings 3 times so if u wanna down play my complaint u can suck on a sock:), 1st there was a piece of clear plastic in my drink, then it happened two more times at the location that i will discuss. After the first i vowed not to get anymore shakes, second no more shakes or cream slush, third no more shakes, cream slush, slush or mixed drinks period. Only fountain drinks. Then someone ahead of me paid for my meal (the electronic pay outside) in the drive through and i had to wait FOREVER for them to take care of it. Less than 3 days later I paid for someone elses. I only glanced at the amt before i paid, trusting the machine because i hadnt really had a problem (not thinking of the other day). Then i thought to myself that seemed a little much. I thought i would wait for my receipt then see if i paid the correct amount. Well after attempting to give me the wrong order, and waiting for her to get the right one she looked at my receipt and proceeded to give me my order without the receipt attached. I had to ask for my receipt. After reviewing it and seeing that it was diff than the amt i paid i stopped at a pull in station to let it be known that i noticed what had happened. I said it had happened twice, its ok right now but they need to fix the machine. The lady who i later found was the manager decided to argue with me and proclaim that it was my fault i paid the wrong balance and i should look to see if the amount is for my ticket, unfortunately for her her worker neglected to tell me the balance before i pulled through. She cut me off in the convo saying she would fix it then cut off the spkr. The woman that brought me the diff (also the lady at the window) which im sure was inaccurate but i really wasnt wanting the diff just to voice my concern, was also very short with me saying the manager is busy. I then called and the manager, whom i realized was the original voice i spoke with, basically gave me an uh huh ok im sorry were busy ill talk to her ok "click". This just happened so i will attempt to contact a district man. But i def will not be going back to ANY sonic. The customer service is horrible. It only takes one bad experience to ruin the whole name anyone should know that. Would it have been so hard to say "I am so sorry i will fix that for you", to which i would respond "no problem dont worry about it ya just might wanna fix the machine"?
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