I called Dish to inquire about their High speed internet. I was asked what I used the internet for, I informed the saleswomen my family surfed the web and streamed movies. She assured me by doing that there would be no way we could go over 20 GB per month, and worse case scenario we could upgrade to 30 GB, which "would be impossible to use."
I was never informed the 20 GB included 10 peak and 10 off peak GB. I was mislead and lied to, so after four days I called to cancel, noticing I was already at my usage limit. When i called to complain the women who answered told me she would only use this internet service as a last resort, quite a different story than the women wanting to make a sale. After being transferred to a supervisor to cancel I was treated like an idiot and told I should have researched on my own, and they'd be happy to cancel and charge me $420.00.
I've been with Dish TV programming for ten years and never had a problem, but after this experience I will be looking into other options, and warning everyone of Dish Networks fraudulent practices.
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