December 2 To whom it may concern, I recently became a Dish customer on Nov. 14th and was originally called from a Brad Fotaine (a sales rep) for Dish. His number is 508-213-4073. At the time I asked about getting all 3 of my current services (phone, TV and Internet) on one service with Dish. He assured me he / Dish could do this and it would be cheaper than my current provider. I agreed to have this done. I had 2 guys come to my house on Nov. 14th and install everything and the guy in charge asked me if I was getting phone and internet thru Dish. I stated that was to have that and he wanted to know where my internet was and also where each phone line was. He checked them all and also made sure the internet was up and running before he left. I find out yesterday that the phone service and internet are no longer working. I called Dish and they proceed to tell me that I never had these two services nor am I able to get phone service at all. And, if I do want internet thru the satalittle it ill be at least $49... Per month. I was mislead from the beginning and when the installation guys came no one ever mentioned any of this to me. I have had the service for less than 30 days and want to cancel immediately. I was never given any indication that I was not able to get phone or internet and feel that I have been taken advantage of and will not pay any penalties or fees. I would like this be terminated effective immediately and would like a letter to this in writing.
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