Two of their cheap LG Straight Talk phones broke on me— total worth of $700; no warranty and no refund (exact same phone, exact same charger issue), so I bought my own iPhone and ordered a sim card. I called and followed all the instructions on how to do it; everything was done correctly on my end. I get the sim card and it won't let me
transfer my unlimited yearly plan from my broken phone to the new sim card because the phone was listed as "inactive" in their database... Called and 1 hour and 20 minutes later on the phone with a lady whom barely spoke English
my phone is listed as "active." I hang up as she says everything is fine now; WRONG! I go to transfer the plan from the current broken phone to the new straight talk sim card I ordered and it says I don't have an unlimited
account even though in my account summary it clearly lists I do. I call in and they put in a ticket... I called to check on the ticket and they put in another ticket.
Long story short - 2 broken phones with no apology, refund or warranty. $600 on the year unlimited plan I bought
and the new sim later, 8 days without service later, 6 phone calls speaking to more people than I can remember later, 2 tickets later and lots of e-mails and time wasted with them and I STILL DO NOT HAVE SERVICE!
Terrible, terrible, terrible, terrible!!! Do not buy their phones or their service.
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