So my cellular contract expired and I went shopping around for a good deal and decided on Sprint. Salesperson at the store sold me two phones (because I was switching from GMS to CDMA with their service) and told me there was a $65 activation fee but that if I called in, 'you can get it waived.' Of course, I call in, there's no waiving of the activation fee.
Fine, salesperson lied to me. I can move on. Then the next I get my first phone bill. It's about $15 more a month than what I was paying for service at my previous carrier. When I asked for pricing I was given an estimate that was about $20 less than my previous carrier, tax and fees included. However Sprint, for some ridiculous reason, seems unable to put the logic together in a computer and tell you what your exact taxes and monthly fees will be when you're signing a new contract. The result is you're buying a contract but not being given an accurate full price. That's bull. So I filed an FCC complaint and got a call from Sprint HQ. A woman spoke to me, telling me that stores were independently owned and she couldn't do anything about it. Then she told me she could accurately tell me what my monthly bill should be.
But then I don't get a bill for two months. I get text alerts from Sprint telling me I'm late payments. I make payments on faith because I haven't seen a bill. But call over and over to find out what's going on and why they can't get me a bill. Finally four months later I've got a bill. It's got a late fee and from that I can tell there's been other late fees. So I call to get the late fees cancelled. They won't do it. It's my fault for not checking up on them.
So, tl;dr:
- The salesperson at the store located at 3954 North Lincoln Ave in Chicago will lie to get you to sign.
- The salespeople will not tell you accurately what your monthly bill will be
- If you complain to corporate HQ, they will deny culpability
- Corporate HQ will also lie about your monthly bill, if you ask for an accurate estimate
- They will not reverse fees they cause.
In addition, you should know the service itself is horrible. I live in a metropolis and have dropout and bad call service, and several places outdoors I cannot get a decent data connection, and when I do it's as slow as EDGE from AT&T was. Worst. Cell Company. Ever.
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