I also lose minutes randomly and know other people who have the same issue. One day I will fill it up with $5 giving me 500 minutes and by the next day they are all gone. I hardly even use my phone but the minutes just disappear. As for the two people talking about having to program your phone to disconnect when you close it, that is ludicrous. I have been through many phones including Verizon and I have never heard of something so ridiculous. They may be paid off by the company to write reports to counter issues (it happens all the time). It is very common and I find it highly suspicious that 2 people would happen to find this page and defend the company using the same bs line.
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