Earlier this month I had an unexpected expense and wasnt able to pay my bill until 2 weeks after the due date. And as a employee at a finanical company, I called them out of consideration to tell them this.
I got this guy on the phone, and I explained to him that I had an unfortante expense but I was planning on paying it in 2 weeks by using a check by phone.
I asked if this was ok. He replied yes, I asked if it will go to collections, he said no, then I asked if I will recieve a late charge, he again replied no. Well I did as I promised and did a check by phone and even paid the next dollar amount since there was some change.
A couple weeks later I get a notice saying I recieved a late charge!!! And I refuse to call them because I dont have the time nor patience to be placed on hold for an hour to be told the guy was wrong
Well thats not the only thing. Reviewing my bill I see a call to Canada. I dont know anyone in Canada. The charge was only a dollar but still. I didnt make the call.
I called and I got this very polite and understanding man on the phone, then... He transfered me to the department I needed to speak to. UT uh! I get this very snobby bitch whos only answer was "the call was made on your phone, you made it, you'll pay" I said some words to her and slammed down the phone. Whats the point in asking to speak to a supervisor when Ill only be "mysteriously disconnected" believe me when my contract is up in 7 months... Ill be going with Verizon.
Carly
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