I first started having problems with the company when I bought my phone and they would not quote me a dollar figure after I had used my minutes, then they charged me for roaming for calling only 4 miles away.
They were rude but finally did not charge me long distance. The next thing was that they mis-read a check and stated i did not pay them the correct amount when actually I had. When I got my statement I noticed it and sent them a copy of the check both the front and back from my bank. (10 dollar charge mind you). The next month the same thing, no correction and again I sent them another copy of the check ($5 charge only this time). I had attached a letter with both and they chose to ignore it. I decided to call them and cancel my service when the contract was up in March.
That's when another problem occurred. No matter what time of the day, I either got put on hold for eternity, got a recording that said to call back or transferred to a person who said they couldn't help me and transferred me to infinity again!!! In the last three weeks I have spent over 3 hours on hold and trying to get these issues resolved.
What losy customer service. I think they deliberately have those recordings so you can't resolve issues with them. I am writing them one last time and to cancel... I refuse to pay for the service when my contract is up. There are alot of other companys out there who provide SERVICE. I could use any help. Thanks.
Marie
Champlin, MN
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