In the beginning of july I Set up account with cricket. I Asked represenative about the free month of service and he told me that i would b e getting the free month of service, and that the money I paid would be going toward my second month, Same represenative told me that i would be getting a text message telling me when my bill was due. A week later I found that my mom has terminal cancer and I ended up haveing to go out of town for about two weeks, when i finally got back in town, I used my phone to call my moms doctors and get updates. At one point her Doctor told me that she could have 2 weeks to 2 months left.
On 08-03-08 I tried to call Cricket customer care sunday because i kept losing calls, was placed on hold for 45 minutes and then the battery on the phone died.
The next day woke up monday and found phone was off. I was Kind of confused about this because I have only had the phone for about a month. I proceeded to call customer care, after being put on hold to wait for the next customer care represenative for 25 minutes, I went to the cricket store two blocks from my house ant they told me that they are not a corperate store so I have to go to a store that is all the way across town. I asked if there was any way the cricket represenative could call the store that she wanted me to drive across town to and she told me that they only have and she told me that they didnt have a number to speak to someone directly, which i found was odd because its a phone store and they dont have a phone number that they can give me. So i left, I would like to point out that at this time i am still on hold with customer care for 35 minutes now. After being on hold for about an hour and half, i was finally greeted by what sounded like an indian voice. I explained the situation and that i needed my phone turned back on because I really need to be able to get hold of my mom and her doctor and vise versa, I also calmly let them know that when I set up my phone, the cricket rep told me that i had a free month and I never recieved a text telling me that my bill was due. The guy with customer care told me there was no free month and the guy that set up my service would not have told me that because it is not their procedure. At this point I was pretty angry because I have either bean lied to or someone made a mistake. On top of that the guy was basicly calling me a liar, at this point even though I was pissed, I calmly asked if I could speak to a supervisor and he asked if it was ok if he put me on hold, so again I was on hold. Then they connected me with another person that I couldnt understand and I had to explain the situation to her all over again, because I guess that they dont communicate the situation to the other person that they transfer you to. So after explaining to the represenative that i feel like I have bean lied to on two acounts by some on that worked for cricket. I suggested that since a person that worked for cricket, that wore the cricket logo, would be a cricket represenative and since a cricket rep promissed me a certain service and and didnt provide it, I suggested that they fix the mistake that one of their rep made. The lady that i was talking to at the time told me that it wasnt their respocibility and that I needed to go back to the store that set up my service and take it up with the store manger there, so again I asked to speak with her supervisor and again i was put on hold and again I had to explain my situation to yet another person. I told her the same thing and suggested they make it right. She told me the same thing that i should go talk to the store manager, finally I was about to blow up and start yelling, but i didnt. I asked her what happens when I do talk to the store manager and he tells me the same thing, she said flat out that it wasnt her problem. So i told her that i would like to speek to her supervisor and she told me that the was the only floor supervisor, then i asked to have the number for corperate and she could not give it to me. I am assuming she said this to cover her ass. She then told me that she could have the escalation department call me back in 24 hours, and I asked her how they were going to call me back since they turned off my phone and she asked me if I had an alternate phone they could call me back on. I told them that was a dumb question because if I did have another phone it wouldnt be so much of a problem. So I asked for her name and badge number and she gave it to me, then I asked her for the corperate nuber againd so that I could file a grevance against her all of the sudden she hung up on me.
Today on 08-11-08, exactly a week later I just got a bill in the mail for $94. It says that they are charging me for the first month of july, that was supposed to be free and the the month of august which I paid for when I set up my phone in july.
Please, if there is any advice that any one could give me, i would really appreciate it because this is getting rediculous, I have only bean with cricket for a month and I have had so many problems.
Robert
denver, Colorado
U.S.A.
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