After purchasing a Tivo unit from Good Guys, I submitted the rebate form with all the information
inserted.
I received a denial stating that I had failed to cut out and include the UPC code from the box. This is true, I had installed the unit after the trash company had p/u the discarded box. I called Good Guys and asked for their assistance explaining to Tivo of the circumstances, the reply from Tivo was that they look at these matters on a case by case basis.
So, I wrote to Mr. Ramsey to explain the facts of my claim including all the serial numbers and sales receipt from Good Guys, but not even the courtesy of a reply.
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