Complaint / Review
Tivo
Denial of $100 rebate when I was in compliance of all conditions

I purchased a Series 2 Tivo box within the specified time frame, activated it witin the specified time frame, snet original UPC, and copy of receipt and denied the advertised offer of the $100 rebate.

Here is the original Tivo Offer-
Offer Information

Offer Number: 04-26145
Description: Get a $100 Mail-in-Rebate with purchase of any TiVo Series2 DVR between January 2 and January 31.
Offer Date Range: 01/02 - 01/31
Status: Invalid by Third Party Rules
Status Detail: Your rebate was declined, a postcard has been sent that provides additional information.
Invalid Reason (s): Your TiVo or TiVo Plus service was not activated within the required dates for this promotion

Customer Information

Entry Method: ON-LINE
Tracking ID: xxx
Retailer: COSTCO
Full Name: (first & last) XXXXX XXXXX

Below is the e-mail I received from Tivo after registering for the rebate and activating my Tivo service on 01-29 -

Original Message
From: [email protected] [mailto: [email protected]]
Sent: Saturday, January 29 2:36 PM
To: XXXXX. [email protected]
Subject: TiVo rebate tracking and confirmation

Dear FRANK,

TiVo wants to thank you for your recent rebate submission. This email is your rebate confirmation. PLEASE PRINT AND SAVE!

DON'T FORGET! To complete all of the steps in the TiVo Rebate process. If you haven't already, you must Activate your TiVo service, at www.tivo.com/activate, and retain service for at least 30 days in order to receive your rebate.

You can track your rebate status online by going to: http://www.tivorebates.com

Thank you for buying TiVo products. We appreciate your business. For more information, including special offers on other TiVo products and accessories, please visit us online at http://www.tivo.com

Sincerely,
TiVo

You will be unable to reply to this email because it has been automatically generated. You have not been added to an email list. This message was sent in response to your rebate submission and will be the only email you will receive about this rebate.

Privacy Policy (http://www.tivo.com/privacy) Copyright 2004 TiVo Inc.