I purchased a Kyocera Slider wireless phone, model se44, back in May. Mailed certificate for $100 dollar rebare 3rd week of May. According to a supervisor, Sergio, in their Phoenix office, it did not enter processing until July 28th. That means it sat on someone's desk for an entire 2 months without anyone attending to my rebate.
I spoke to Sergio, and a superior to him on Tuesday. I was informed they would expedite my rebate. They repeatedly stated it requires 6 to 8 weeks to process a rebate. I countered that I have waited twice that length of time and still have not received my rebate. They said that they calculate time from when the rebate enters processing. My view is that the customer ought to be first priority, rather than lame excuses given to gloss over extreme customer abuse and failing to abide by the terms of their own rebate certificate.
I informed them that I wanted my rebate processed immediately, and sent to my attention by overnight mail. This should be easy enough. The American invasion of Grenada didn't take anywhere near this long!!!
As of this hour, nothing has been done, my rebate languishes in processing, no indication that it has been completed and sent to me as demanded.
My opinion is that these people are actively engaged in consumer fraud, hoping that most who send rebate certificates back will never demand their fulfillment. Those who give up and go away simply benefit these people, who have not demonstrated to my satisfaction, any desire to accomodate customer expectations.
As a result, Kyocera has lost a long time customer who has purchased many products from them in the past.
I will never, ever, do so again!
They ripped me off!
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