I sent in the defective phone back to verizon shortly after I received a new one from them. Then I started getting phone calls/texts and letters that they haven't received my phone and I will be charged for it. Thankfully, I kept my FedEx ticket. After numerous phone calls to them I was finally told that it got misplaced and they have found it. However, for three months and counting I have been charged for it on my bill, with taxes that include that phone and late charges. Every month I call and I am told that they have adjusted by bill but nothing is changed. The sad thing is that there is no one to complain to at Verizon and no place to file a complaint with them online. As their customer for 8 years, who has pain my bills diligently and on time every month I find this every customer unfriendly and frankly I feel unvalued. I definitely will not renew my contract with them. As a business owner myself, I believe every company should be open to feedback from their customers. If they are not interested in feedback for improving their services and recognizing employees for their diligence of their negligence, then there is something very wrong with that company.
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