The letters I have read on this web site sound exactly like my history with verizon. I have had numerous unauthorized charges on my verizon bill also. I have been belittled by their staff for my payment history also. I have been told that although verizon can put charges on my bill from other companys (i.E. AOL, integratel), they can not answer any questions about these charges.
So, I am switching to MCI, whom has assured me they do not bill for other companies. I hope my quest for a simple phone line is over. It has been an awful experience to open my phone bill every month. I am on a "plan" for 63.00 a month, but have never actually received a bill that low.
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