Foto Tronix reels the consumer in with what appears to be clearance wholesale pricing. The low advertised prices rise to the top of internet search engines essentially directing consumers to their website thinking you're about to get a great deal. HOWEVER, once you commit to buy an item from Foto Tronix they gouge you with outrageous shipping fees and unauthorized billing to your credit card.
When you confirm your order they tell you shipping costs are "unknown" and will be added manually. What they don't tell you is that this essentially allows them to charge any amount for shipping. I've done a LOT of on-line shopping and what should have been no more than $25 in USPS international shipping costs for a clearance model Garmin Forerunner Watch, somehow turned into an unbelievable $70 shipping cost (and this on a $165 item).
What really irritated me was that I clearly provided instructions in the order form comments NOT to process or SHIP the item AND contact me if the cost exceeded $25. I then followed that instruction up with another e-mail saying as much to customer service (which Foto Tronix requested you do on the order confirmation receipt if there was a "problem" with the order).
The reply I received (less than 8 hours later) was that customer service has no communication with the warehouse and billing department and subsequently could not relay the message to them... Which is obviously a crock of s*t.
I contacted customer service immediately once I realized what the charges were on my credit card (2 days after placing my order) and told them to cancel my order (which according to the tracking had not yet left the warehouse). Kelly, their customer service rep more or less laughed in my face. When I told him I was going to I put a hold on my credit card for an unauthorized billing and return the product unopened they threatened to ruin my credit rating and send collection agencies after me.
I ended up paying $30 more than what I could have purchased a Garmin Forerunner 410 watch (the
most current version) for locally. Foto Tronix is total RIP-OFF retailer.
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