We purchased an advertised flat tube (Flatscreen) TV from Sears and received a standard bubble screen TV instead. After numerous contacts with Sears this matter has not been resolved. Below are e-mail responses We received from Sears. Note the false statements from Joy E. Stating the product Description and Specs do not say Flat tube (flat screen). I also got the same statement from a salesman at the Greenville store when I called. Also Note that Sears promised the store manager would review this order and contact me. This Store manager never contacted me. This TV has not been replaced with one that matches what we purchased. The exact Product Description and specs follow.
Purchase Date: Saturday, June 11 seax-005119693-seaz GREENVILLE
240 CAROLINA EAST MALL
GREENVILLE, NC 27834-6756
Store Phone: 252-353-2200
32 in. Diagonal Color TV 093002431425 Sears#05742204000 279.99
Product description: Sylvania offers features and performance of a FLAT SCREEN TV in a 32in screen size.
Product Specifications: TV Type: FLAT TUBE. Screen Size 32in.
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Monday, June 13 [email protected]
Dear Mr. XXXXXX,
Thank you for contacting Sears.
We are very sorry for the confusion. The information on the
sears.com website is incorrect and we are taking the appropriate
actions to get it corrected.
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Monday, June 14
Sears Customer Care
Chuck B. [email protected]
1-800-349-4358
Dear Mr. XXXXXX,
Thank you for contacting Sears.
We have forwarded your email to the Greenville Sears store
manager. Once they have reviewed the order, you will be
contacted.
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Tuesday, June 15
Joy E.
Sears Customer Care
[email protected]
1-800-349-4358
Dear Mr. XXXXXX,
Thank you for contacting Sears.
We apologize for the experience you have had with ordering
through sears.com.in reviewing the website, the description of
this television states that it has the performance of a flat
screen, however, it does not state that this particular model is
a flat screen. (This is a flat out Lie) See the product discription and specs above. I sent this rep a screen capture of the Product Description and specs and she still denies what it says.
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Wednesday, June 16
Lanny S.
Sears Customer Care
[email protected]
1-800-349-4358
Dear Mr. XXXXXX,
Thank you for contacting Sears.
Please accept our apology for the inconvenience the error in the
product description on our site caused you. You are correct,
and the product description has now been corrected with no
mention of a flat tube.
Although you entered your order on-line, it was placed with our
Greenville Store. I am certain they will work with you to
replace the set you purchased with one meeting your specifications. (Of course this never happened. To Date Sears has not replaced this TV).
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Thursday, June 17
Case ID #s 729127,729128,728129
National Customer Relations
Sears, Roebuck and Co. [email protected]
Dear Mr. XXXXXX,
We appreciate your email. We will be contacting you within the
next 2 days to further discuss this matter. (This didn't happen).
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Sunday, June 20
Joy E.
Sears Customer Care
[email protected]
1-800-349-4358
Dear Mr. XXXXXX,
Thank you for contacting Sears.
We once again apologize for the experience you have with your store pick-up order with Sears. Please contact the store directly for assistance with this endeavor. (Did that already. Same day it was picked up. The Sears rep at the store tried to convince me that this TV was wired like a Flat tube TV and performed like a flat screen. Wow what a great snowjob that would have been if I had fell for it. It is either a flat tube TV or it is not. It is physically impossible for a bubble screen TV to perform like a flat screen TV. Sears has at least two employees that would have us believe different. I just wanted to upgrade from my 32in bubble screen TV to a 32in Flat Screen. Guess I picked the wrong store. Shame on Sears.
Mike
washington, North Carolina
U.S.A.
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