I bought my very expensive Toshiba laptop on October 28th for $1400, plus a 2 year extended warranty for an additional $195 from Circuit City in Port Charlotte, Florida. Last week it wouldn't take a charge, so I took it back to where I bought it. They paged Nick, who works in the computer department, who immediately diagnosed the problem as a broken input jack inside the laptop (where the cord plugs into the notebook). He said that it wasn't supossed to happen, and that it was probably a factory part defect to begin with. They said they would send it to their repair center in Atlanta to get repaired.
We received a call from a technician a few days later, and she said that we probably dropped the computer, and accidental breakage is not covered, so it would cost me $1100 to get it fixed. I was flabbergasted, and I called the store manager, Nico, where I bought the computer. He said there was nothing he could do and I would have to call their corporate office. I did, and after the usual customer service shuffle I spoke with a courteous man named Gordon at extension 588019. I was assigned a case number IM23755, and Gordon said that he would speak with the technician that looked at my computer and call me back Monday. He never called back, even after I left 2 messages to respond. Finally I spoke to a different person, and they said that I probably dropped the computer and they would not cover it.
The computer was never ever dropped, it doesn't have a scratch on it. This is their innovative way to walk away from their resposibility. My computer is 8 months old, and I'm stuck with no service. This computer still has the original one year warranty, PLUS the extended 2 year warranty, and I get a "Sorry Pal". This is an outrageous SCAM, to tell me that everything is warranted, except for the problem I have. They lied outright, and stuck to it to save money. I no longer have a computer. I urge the public to buy your electronics at a reputable place that will back the products they represent. There's plenty of other places to buy.
All I want my computer fixed, nothing else. Circuit City sold it to me, and sold me the warranties, now fix it like you promised. Shame on you Circuit City, your actions are a disgrace to the American consumer that keeps you in business.
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