My wife and I signed up with Verizon during her pregnancy with our first child. I was transferred to Kansas shortly after the birth.
After being in Kansas for a couple of months, we started to get these outragous cell phone bills. We called Verizon several times before to change names, addresses, plan, etc. And every time they told us our plan included all these things and that we had so many mobile-to-mobile minutes.
After we got the second huge bill, we called and were informed that because Verizon did not own any towers in Kansas, we did not have mobile-to-mobile. Every single minute we used to call on our cells was being charged. They kept telling us that we should have known that Verizon did not have service in Kansas, even though when we called to change info, they told us that we did.
We have not paid them a cent and I do not plan to.
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