Please wait for a site operator to respond.
You are now chatting with 'Vienna'
Your Issue ID for this chat is LTK554024809143X
Vienna: Hello, how may I help you?
Stanley: hi i want to know where my new magic jack is?
Vienna: May I have your order number please?
Stanley: I dont rember
Vienna: May I have your email address please which you used at the time of order placed?
Stanley: @yahoo.com
Vienna: Please wait while I check that for you
Vienna: Your
Order Number: TS13910772 for Order Date: 12/03 for one magicjack
plus ($34.95) plus standard shipping ($7.95) plus regulatory fees
($2.06) total is ($44.96)
Stanley: OK but where is it?
Vienna: Address
Vienna: STANLEY STANLEY
Vienna: 25 E TH ST
Vienna: RIVIERA BEACH, FL 33404
Vienna: US
Stanley: yes
Stanley: I don't have it
Vienna: I am transferring you to one of our top 10% agents as rated by our customers. Please hold while I transfer you.
Stanley: ok
Please wait while I transfer the chat to the best suited site operator.
You are now chatting with 'Ken'
Your Issue ID for this chat is LTK554024809143X
Ken: Hello. My name is Ken. To better assist you, let me put you on hold while I read your previous chat/s. Thank you.
Stanley: ok
Ken: One moment please...
Stanley: hey ken where are you?
Ken: Thank you for patiently waiting.
Ken: My apologies for the inconvenience and for the delay as well.
Ken: Can I have your exact shipping address, please?
Stanley: I f you read the chat you can see it
Ken: Please provide it to me.
Ken: I just need to verify it.
Stanley: 272 E 25Th St Riviera Beach Fl. 33404
Ken: Thanks.
Ken: Please wait while I check that for you
Ken: Thank you for waiting.
Ken: I am seeing it here that the shipping address of your order is 25 E 25TH ST. RIVIERA BEACH, FL 33404-4518 US
Stanley: no 33404 4523
Ken: For this concern I need to create a report about it and submit it to the right department for them to change the shipping address. I can't change it anymore since the order was shipped.
Ken: Is @yahoo.com the best email address to contact you?
Stanley: yes
Ken: Please hold while I create a report regarding your concern which will be forwarded to the right department.
Stanley: but you need to know i contacted you people and they said it was shipped and was sent back which is a lie the Post Office did a trace and said it was never shipped
Stanley: i also put my complaint on the internet, so the whole world will know ane will do it again and will contact the FTC about this.
Ken: One moment please... Hung up tried again today and still got nowhere with them, 9 attempts to get my product with nothing resolved USPS said the order was never shipped according to tracking. Stan.
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