This phone company is completely horrible! Customer service is a joke, thats if you reach some one. I pay $60 a month for unlimited service and my bill cycle ends on the 22nd of every month. My "unlimted" text messaging was suspended do to excessive use on the 15th.
Im confused i pay for unlimited use but yet i cant send or receive anything, and when I finally reached customer service i couldnt get an answer on what the limit to my unlimited text plan was. Keep in mind that was the fourth time calling and waiting 30 minutes to speak to some one who barely spoke english.
I asked to speak to a manager and go figure they are all in a meeting, this was the fifth time calling. Still getting no where i do not plan to give up! Dont waste your time emailing them im sure if they have a hard time speaking english and general problem solving its gonna be difficult to use a computer. Im currently waiting on the manager to call me back to explain how excessive texting works on an unlimited plan. I pray some one gets a lawsuit filed with these people they are frauds, do not waste your money.
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