I have been an AT&T wireless customer for 10 years. I recently decided to upgrade to a smartphone and data plan. I was looking at a great T-Mobile plan but wanted to see if AT&T could come close to matching it. I called AT&T and they helped me find a plan that would be $64 per month and offered a $10 per month credit to be more competitive with T-Mobile. I ordered a new phone and selected the new plan for $64 per month. When I called AT&T to ensure that the $10 credit was applied they refused to honor their promise saying the best deal they could give me was only $60 per month instead of the promised $54 per month. I spent 3 hours and 45 minutes on the phone with AT&T and was transferred to at least 20 different reps before the last one hung up on me. It is NO wonder why AT&T came in last in customer satisfaction again. Add me to the list of unhappy customers and soon to be a former customer.
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