I went to the Traverse City, Michigan store to purchase my carpet on May 7. I was told 7-10 days. It came in on the 18th and was to be installed on the 19th. That morning my husband and I removed all the stuff out of the two rooms where we are having carpet put in. Then I got the call that my carpet was found to be defective and would have to be reordered. I was told again that it would be 7-10 days and that I could get a $500 refund. So I wanted my refund, and now it is June 3 and my refund came in, and the manager there told me my carpet would be here now the week of the 6th. No call, so I called on the 7th to corporate, and the man there told me he would call and find out what is going on. I got a call back saying they don't know what is going on and would call me back. The manager from the TC store called and said that it is out of production and that they will check to see if it is defective again. He will call me back later in the week. I got a call on the 10th and it is still being inspected and they don't know when it will ship. Now it has been a whole month and no carpet!
They said that they would refund me my money so I can go somewhere else, but my thing is that then they get off with nothing! I am so peeved that it is going to be a month and a half without getting my carpet! The $500 refund is great, but I think they can do a lot better than that! I want my carpet now and a full refund to go with it, and I might shop there again! This is the worst customer service I have ever had! And my carpet better come in and be perfect or there will be more problems!
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