In December I purchased a Maytag Neptune, top Loader washing machine and dryer. Within 2 years I had to have the clutch assembly replaced and less than five years later, I have to replace the clutch assembly again. That means that this machine will have had 3 clutches in less than seven years. The serviceman who diagnosed the latest clutch problem said that this is a known, recurring problem on this Maytag model!
I called Whirlpool/Maytag and was informed that since this machine is so far out of warranty and no recall has been issued, I am not entitled to any remuneration for the repair services. I countered that this machine has a recurring clutch problem and should have been recalled accordingly. A very expensive washing machine like this one should not have had this problem and Maytag should have stepped up and issued a recall. Subsequently, when this machine fails again, I will not purchase another Whirlpool/Maytag/Kenmore product.
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