A letter I sent 2 times and a 3rd time is in the proces.
I was hung up on from their collections department, was never contacted when I wazs told I would be and 2 days after I was told to retuen my phone, which I ahd planned on doing in the n ext few days after taking my numbers out, the collection agencies started calling. I was a cingular member for many years, maybe having one late payment, but alwasy paygiin full adn on time.
17000 Cantrell Road
Little Rock, AR 72223
To Whom It May Concern:
I am writing to express my continuing dissatisfaction with your company's service on my Cingular Wireless Contract. After being a loyal customer of Cingular wireless for many years, I re-newed my wireless contract in March and was satisfied with the service I received up until that point.
Since then, the service has been unacceptable. I have had numerous problems with my account from decreased area service, delayed voicemails and text messages up to 3 days, numerous dropped calls, to having my service interrupted completely.
I think I have been extremely patient in dealing with the problems I have had, but I do not intend to spend any more time dealing with these issues. We are all busy people and none of us have time to waste dealing with unacceptable service nor in these wireless service days when most people use their cellular phone as their main phone, and in my case my only phone.
My request at this point is for you to write-off any early termination fees that may generate on my account. Considering the poor level of service I have received and the frustration in dealing with wireless service that does not work regularly, I think this is a very reasonable request.
The level of customer service I have received from your firm has been intolerable. I'm sure you can review my account and see the number of times I have had to call the customer service group in order to get, what seems to be the same problem corrected. Since I had received a new phone, I have been given many excuses as to why the service has not been up to my expectations, from voicemail problems to other services installing new wiring in my area, only to be told that this was not the case the next time I called. I have been asked on numerous occasions to take time out to and travel to a location to look at my phone as well.
From the time I had received this phone, I have had constant problems and one would assume after numerous problems, that a representative would exchange the new hardware.
After nine months of calls and trips and eventually being told they would in fact exchange my phone at a corporate store, I continued to have problems. On my last phone call with customer service, I notified them of the problems I was still having and was told my SIM card will probably have to be replaced. The customer service representative, in no way apologized for the poor service I was receiving and when I asked if I would have to pay to replace this SIM card, which seems to be the cause of the problems I have been having since receiving it, I was told I "may or may not have to pay for a new one".
As you can see, there are many problems with the level of customer service your firm provides and with as many calls as I had to make, there is no follow-up from your customer service reps even in the instances when I was told I would be called back.
You are in breach of our agreement, as you have not provided me with even the most minimum of acceptable service. Further, you have failed to remedy these defects despite having been given reasonable opportunities to do so. As a result, I have cancelled my service. Because you are in breach of our agreement, you are not entitled to collect the $150 cancellation fee which you are dunning me for. I will not pay it. You are hereby warned against making any negative reporting to the credit bureaus.in the event that you do, I will be pursuing my rights under the Fair Credit Reporting Act, as well as filing official complaints with the Federal Trade Commission, Consumer Affairs, and the Better Business Bureau.
If this is not handled to my satisfaction within 30 days from the date of this letter, I am sending copies of this letter along with formal complaints to the Federal Trade Commission, Consumer Affairs, and the Better Business Bureau. I regret having to take these actions, but I feel I have made every effort to get this resolved without success. If you would like to speak with me, please call me at the above number.
Sincerely,
I had received no response and when I finally had gotten ahold of someone after begin on hold for 20 minutes I was told I should have called sooner to customer service. Apparentlyu, this is all my job to travel and swap out phones to drop it off for service then pick it up.in the end they should no records of me calling over 20 times in 8 months but what I want to know is Cingular? Why was my account reimbursed for a free month? Because of your bad service you were trying to compensate for, without makeing phone calls to customer service? Caught out in a blatent lie!
Heather
South Windsor, Connecticut
U.S.A.
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