Sears/Complaints Dept.
Sears Corporate Office, June
I'm composing this notice to exchange data regarding an undesirable scenario that has happened at your Pensacola Florida Sears Shop.
Our parents who're within their late 70s as well as in ill-health, purchased a $2000.00 the surface of the point Kenmore alongside fridge with snow and water within the door this past year. The next is definitely an outline of what's occurred since that time.
1.initial purchase - with 5-Year Warranty Bought - March (6 week back-order) Sent May
A. With-in a couple of days icemaker froze and wouldn't distribute-support phone
W. Technology finds NO design or Sequential numbers, therefore can't focus on it.
C. Sears purchases replacement fridge
2. Next fridge - sent and put up May
A. 2 nights later however not chilling-support phone
W. Per week later, technology claims “Bad Motherboard” CAn't be fixed -Replacement fridge requested.
3. Next fridge-sent and put up June
A. With-in 2-3 weeks - icemaker froze again and certainly will not distribute snow-support phone
W. Times later-computer purchases fresh component
D. Times later-deploy new component
N. 5-6 providers phone built - numerous damaged components changed-still icemaker doesn't function
E. The final support phone technician arrived and acquired requested components, and was informed to Not deploy them (by Sears!)
4. Next Fridge considered a by Sears - May
A.informed to choose still another fridge
W. Continued-point and selected another
D. Named sales person (Bill Rivas) and was guaranteed this alternative may have an icemaker
N. Times later –delivered - NO icemaker
E. Taken back again to factory for icemaker to become mounted
Y. And was INFORMED they'd be billed a Restocking CHARGE for Faulty Fridge.
During all of this period of time the additional trouble, tension and function consumed to look after the above mentioned detailed issues continues to be incalculable. Subsequently to include insult to damage, there is a distinction of approximately. $1200.00 in the 1st fridge and also the 4th and Sears has declined to return this quantity "because of the reality the 90-day alternative period had terminated".
Our parents have already been dedicated Sears’s clients for over 50 years and also have invested thousands of bucks during this period. While you can easily see, a genuine injustice continues to be dedicated. I really hope that somebody in expert may react and correct this case. What happened to Equity, Integrity and Integrity?
Sincerely:
Mary Dykes (child of: Mrs. Joann Shelby) Pensacola Florida (850) 433-7235 ~ [email protected]
CC - Sears Corporate Office-Kenmore-BBB-and regional Television and Newspape
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